1. Access

Patrons entering the event precinct must have a valid ticket with an allocated seat. Athletes, staff, media, and vendors must have official Torian Pro accreditation.
 

2. Event Control

Event organisers reserve the right to refuse entry to, or remove any person from, the Torian Pro for the safety and comfort of other patrons, staff and participants.

3. Infant Tickets

Free tickets are available for children aged 0–2 years, however infants must not occupy a seat. The venue does not have dedicated areas for prams or strollers. Unless a seat is purchased, infants must remain on an adult’s lap.

4. Junior Tickets

Children aged 3–15 years are permitted in the gold, silver, and bronze seating sections and are eligible for discounted tickets.

5. Children

All children must be accompanied by a parent or guardian (18 years or older) at all times. The parent or guardian is responsible for the child’s care, conduct, and supervision.
 

6. Event Schedule

All event scheduling is subject to change. Updates will be communicated via official channels.

7. Refunds, Credits or Replacements

In accordance with the Australian Consumer Law (ACL), a refund, credit or replacement ticket will be offered where competition on all ticketed days does not commence. Refunds will not apply:
 

• to holders of complimentary tickets; or

• where cancellation is due to circumstances beyond the event’s control, including but not limited to weather, athlete withdrawals, natural disasters, emergencies, or government intervention.
   

8. Safety, Comfort and Conduct

a) Security may inspect clothing, containers, and bags at any time.

b) Unattended bags may be removed or destroyed.

c) Parts of the venue are exposed to the elements; please stay sun-safe and hydrated.

d) Follow all directions from staff, police, or event security.

e) Alcohol service areas are subject to age verification in line with Queensland liquor laws.
 

9. Your Property

You are responsible for your personal belongings at all times. No luggage storage is available — please arrange with your accommodation if required.

10. Your Safety

You are responsible for your own safety and that of others.

11. Medical Assistance

By entering, you authorise event medical staff to provide treatment as required. Associated costs may apply. Relevant medical and personal information may be shared with insurers or emergency personnel if necessary.

12. Prohibited Items

The following items are not permitted:

• Alcohol or illicit substances

• Commercially prepared food

• Glass items or metal cutlery

• Large flags, signs or banners with handles over 50cm

• Animals (except assistance animals)

• Loud hailers, whistles, amplified devices

• Drones

• Camera lenses longer than 70mm at full extension

• Flares, fireworks, laser pointers

• Bicycles, scooters, rollerblades, skateboards

• Toy weapons or any dangerous items

• Marquees (unless pre approved)
   

13. Permitted Items (subject to security check):
 

• Plastic drink bottles and non-alcoholic beverages

• Homemade food in suitable packaging

• Paper or plastic cutlery

• Medication, deodorant, and perfume

• Umbrellas and selfie sticks
   

14. Prepared Food

Prepared food or microwaveable meals is permitted for athletes, staff, or patrons with specific dietary needs, or for children.

15. Cameras and Drones

Non-professional photography and video for personal use is allowed.

Restrictions include:

• No monopods/tripods

• No lenses over 70mm

• No commercial photography or streaming without written consent and media accreditation

• Drone use is strictly prohibited unless pre-approved and CASA-certified
   

16. Prohibited Conduct
Examples include:

• Abusive, offensive or threatening behaviour

• Disrupting events or interfering with others’ enjoyment

• Vandalism or damage to property

• Public nudity or removing footwear

• Obstructing seated patrons (e.g., with umbrellas)

• Reselling or transferring already-used tickets

• Concealing identity without valid reason
   

17. Smoking

Smoking is strictly prohibited anywhere within the Queensland Tennis Centre.
 

18. Image Use & Surveillance

By attending, you consent to being photographed or filmed. Images may be used for promotional, media or security purposes without compensation.

19. Official Ticketing

Ticketmaster is the exclusive authorised ticketing platform. The event will not be held responsible for issues related to tickets purchased from unauthorised sources.

20. Prohibited Use of Tickets

Tickets must not be:

a) Resold at a premium

b) Sold via unauthorised channels

c) Used for promotional or commercial purposes

d) Advertised without written permission

Breach of this clause may result in cancellation of all associated tickets.
 

21. Accreditation

All accredited individuals including event crew, athletes, spectators with special access, coaches, vendors, media, and suppliers must wear their officially issued accreditation at all times while within the Torian Pro precinct. Accreditation may be issued in the form of wristbands, lanyards, or a combination of both. Accreditation is strictly non-transferable and must not be sold, shared, or given to any other person. Any individual found to have transferred or attempted to transfer their accreditation will have it revoked and will be removed from the event.

22. Media Policy

Non-professional, non-flash photography and video cameras are permitted at Torian Pro for personal use only. All cameras (video and still) must be hand-held, with an interchangeable or telephoto lens no longer than 70mm in length.
 

Monopods, tripods, and any cameras with telephoto or interchangeable lenses greater than 70mm at full lens extension (professional photography equipment) are not permitted inside the venue.

Attendees must not distribute, reproduce, stream, upload, transmit, broadcast, or use any description, account, images, pictures, video, or audio recordings of the event for commercial purposes without prior written consent from Torian Pro.

Anyone looking to film, photograph, or create content for professional or commercial use must have official media accreditation. Approved media must comply with all Torian Pro content, broadcast, and operational guidelines.

Unauthorised drone use is strictly prohibited. Due to airspace and Stadiums Queensland safety regulations, only pre-approved, CASA-certified operators may use drones during the event.

Filming or photography from the access stairways within the stadium seating is prohibited at all times. All approved media must ensure they do not disrupt the viewing experience of spectators. Failure to comply may result in removal of media accreditation and access privileges.

23. Cyberbullying Policy

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24. Changes to Terms & Policy

These conditions may be updated at any time for safety or operational reasons.